@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";:root{font-family:system-ui,Avenir,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:400;color-scheme:light dark;color:#ffffffde;background-color:#242424;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{margin:0;min-width:320px;min-height:100vh}:root{--bg: #f8fafc;--bg-panel: #ffffff;--bg-hover: #f1f5f9;--bg-selected: #dbeafe;--primary: #2563eb;--primary-muted: rgba(37, 99, 235, .1);--accent: #0891b2;--text: #1e293b;--text-muted: #475569;--text-dim: #94a3b8;--border: #e2e8f0;--success: #16a34a;--warning: #d97706;--danger: #dc2626;--radius: 8px;--radius-sm: 4px;--font: "Inter", -apple-system, BlinkMacSystemFont, sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font);background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}.top-nav{display:flex;align-items:center;justify-content:space-between;padding:0 1.5rem;height:56px;background:var(--bg-panel);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:100}.nav-tabs{display:flex;gap:.25rem}.nav-tab{padding:.5rem 1rem;background:transparent;border:none;color:var(--text-muted);font-weight:500;cursor:pointer;border-radius:var(--radius);transition:all .15s}.nav-tab:hover{background:var(--bg-hover);color:var(--text)}.nav-tab.active{background:var(--primary);color:#fff}.nav-search{flex:1;max-width:400px;margin:0 2rem}.search-input{width:100%;padding:.5rem 1rem .5rem 2.25rem;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);color:var(--text);font-size:.875rem}.search-input:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-muted)}.search-wrapper{position:relative}.search-icon{position:absolute;left:.75rem;top:50%;transform:translateY(-50%);color:var(--text-dim);font-size:.875rem}.nav-controls{display:flex;align-items:center;gap:.5rem}.customer-toggle{display:flex;background:var(--bg);border-radius:var(--radius);padding:2px;border:1px solid var(--border)}.customer-btn{padding:.375rem .75rem;background:transparent;border:none;color:var(--text-muted);font-weight:600;font-size:.75rem;cursor:pointer;border-radius:var(--radius-sm)}.customer-btn.active{background:var(--primary);color:#fff}.main-content{height:calc(100vh - 56px);overflow:hidden}.master-detail{display:flex;height:100%}.list-panel{width:35%;min-width:300px;max-width:450px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg-panel)}.list-header{padding:.75rem 1rem;border-bottom:1px solid var(--border);display:flex;gap:.5rem;flex-wrap:wrap}.filter-chip{padding:.25rem .625rem;background:var(--bg);border:1px solid var(--border);border-radius:20px;font-size:.75rem;color:var(--text-muted);cursor:pointer}.filter-chip.active{background:var(--primary);border-color:var(--primary);color:#fff}.list-items{flex:1;overflow-y:auto;padding:.5rem}.list-item{display:flex;align-items:center;gap:.75rem;padding:.625rem .75rem;border-radius:var(--radius);cursor:pointer;transition:background .1s}.list-item:hover{background:var(--bg-hover)}.list-item.selected{background:var(--primary-muted);border-left:3px solid var(--primary)}.list-item.nested{padding-left:2rem}.list-item.nested-2{padding-left:3rem}.item-icon{font-size:1rem;width:24px;text-align:center}.item-info{flex:1;min-width:0}.item-name{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.item-meta{font-size:.75rem;color:var(--text-dim)}.detail-panel{flex:1;overflow-y:auto;padding:1.5rem 2rem}.detail-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--text-dim)}.detail-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1.5rem;padding-bottom:1rem;border-bottom:1px solid var(--border)}.detail-title{font-size:1.5rem;font-weight:700}.detail-subtitle{color:var(--text-muted);font-size:.875rem;margin-top:.25rem}.type-badge{padding:.25rem .5rem;font-size:.65rem;font-weight:700;border-radius:4px;text-transform:uppercase}.type-staff{background:#22c55e20;color:#22c55e}.type-workflow{background:#f59e0b20;color:#f59e0b}.type-external{background:#3b82f620;color:#3b82f6}.detail-section{margin-bottom:1.5rem}.section-title{font-size:.7rem;font-weight:700;color:var(--text-dim);text-transform:uppercase;letter-spacing:.05em;margin-bottom:.75rem;display:flex;align-items:center;gap:.5rem}.section-title:after{content:"";flex:1;height:1px;background:var(--border)}.contact-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:.75rem}.contact-item{display:flex;align-items:center;gap:.5rem;padding:.5rem .75rem;background:var(--bg);border-radius:var(--radius);font-size:.875rem}.contact-item .icon{color:var(--text-dim)}.contact-item .value{flex:1}.contact-item .public-tag{font-size:.6rem;background:#22c55e30;color:#22c55e;padding:.125rem .375rem;border-radius:3px}.forwarding-rules{display:flex;gap:.5rem;flex-wrap:wrap}.rule-tag{display:flex;align-items:center;gap:.25rem;padding:.375rem .625rem;background:var(--bg);border-radius:var(--radius);font-size:.8rem}.rule-tag.allowed{color:var(--success)}.rule-tag.denied{color:var(--danger)}.responsibilities-list,.description-list{display:flex;flex-direction:column;gap:.375rem}.resp-item,.desc-item{display:flex;align-items:flex-start;gap:.5rem;font-size:.875rem}.resp-item:before,.desc-item:before{content:"•";color:var(--primary);font-weight:700}.scenarios-tree{display:flex;flex-direction:column;gap:.25rem}.scenario-item{display:flex;align-items:center;gap:.5rem;padding:.5rem .75rem;background:var(--bg);border-radius:var(--radius);font-size:.875rem;cursor:pointer}.scenario-item:hover{background:var(--bg-hover)}.scenario-item.nested{margin-left:1.5rem;border-left:2px solid var(--border)}.instructions-block{display:flex;flex-direction:column;gap:.5rem}.instruction-row{display:flex;gap:.75rem;padding:.5rem .75rem;background:var(--bg);border-radius:var(--radius);font-size:.8rem}.detail-panel.editing{display:flex;flex-direction:column;padding:0;overflow:hidden}.detail-header.sticky{position:sticky;top:0;background:var(--bg-panel);z-index:10;padding:1.25rem 1.5rem;border-bottom:1px solid var(--border)}.edit-scroll-area{flex:1;overflow-y:auto;padding:1.5rem;display:flex;flex-direction:column;gap:2rem}.edit-field{display:flex;flex-direction:column;gap:.5rem}.edit-field label{font-size:.75rem;font-weight:600;color:var(--text-dim);text-transform:uppercase;letter-spacing:.05em}.edit-field input[type=text]{width:100%;padding:.625rem .75rem;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);color:var(--text);font-size:.9rem}.edit-field input[type=text]:focus{border-color:var(--primary);outline:none;box-shadow:0 0 0 2px var(--primary-muted)}.edit-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.edit-list{display:flex;flex-direction:column;gap:.5rem}.edit-list-item{display:flex;gap:.5rem;align-items:center}.edit-list-item input{flex:1}.remove-btn{background:none;border:none;color:var(--danger);font-size:1.25rem;cursor:pointer;padding:0 .5rem;opacity:.6}.remove-btn:hover{opacity:1}.add-btn{background:var(--primary-muted);color:var(--primary);border:1px solid var(--primary);border-radius:var(--radius);width:32px;height:32px;cursor:pointer;display:flex;align-items:center;justify-content:center}.add-btn:hover{background:var(--primary);color:#fff}.checkbox-mini{display:flex;align-items:center;gap:.25rem;font-size:.7rem;color:var(--text-muted);cursor:pointer;white-space:nowrap}.edit-checkbox-group{display:flex;flex-direction:column;gap:.75rem}.checkbox-label{display:flex;align-items:center;gap:.5rem;font-size:.9rem;cursor:pointer}.premium-btn{padding:.5rem 1rem;border-radius:var(--radius);font-weight:600;font-size:.875rem;cursor:pointer;display:flex;align-items:center;gap:.5rem;transition:all .2s}.premium-btn.btn-primary{background:var(--primary);color:#fff;border:none}.premium-btn.btn-secondary{background:var(--bg);border:1px solid var(--border);color:var(--text)}.premium-btn:hover{transform:translateY(-1px);filter:brightness(1.1)}.instruction-label{font-weight:600;min-width:70px;color:var(--text-dim)}.instruction-row.agent .instruction-label{color:var(--primary)}.instruction-row.human .instruction-label{color:var(--success)}.faq-list{display:flex;flex-direction:column;gap:.75rem}.faq-item{padding:.75rem;background:var(--bg);border-radius:var(--radius)}.faq-q{font-weight:600;font-size:.875rem;margin-bottom:.25rem}.faq-a{font-size:.8rem;color:var(--text-muted)}.btn{padding:.5rem 1rem;border-radius:var(--radius);font-weight:600;font-size:.875rem;cursor:pointer;border:none;transition:all .15s}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{filter:brightness(1.1)}.btn-secondary{background:var(--bg);color:var(--text-muted);border:1px solid var(--border)}.btn-secondary:hover{background:var(--bg-hover);color:var(--text)}.loading{display:flex;align-items:center;justify-content:center;gap:.75rem;padding:3rem;color:var(--text-muted)}.spinner{width:20px;height:20px;border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.toast{position:fixed;bottom:1.5rem;right:1.5rem;background:var(--bg-panel);border:1px solid var(--border);padding:.75rem 1.25rem;border-radius:var(--radius);box-shadow:0 10px 25px #0000001a;z-index:1000}.chat-window{display:flex;flex-direction:column;height:100%;max-width:800px;margin:0 auto;padding:0 1rem}.chat-history{flex:1;overflow-y:auto;padding:2rem 0;display:flex;flex-direction:column;gap:1rem}.chat-bubble{max-width:85%;padding:1rem 1.25rem;border-radius:16px;font-size:.95rem;line-height:1.6;animation:fadeIn .2s ease-out}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.bubble-user{align-self:flex-end;background:var(--primary);color:#fff;border-bottom-right-radius:4px}.bubble-bot{align-self:flex-start;background:var(--bg-panel);border:1px solid var(--border);border-bottom-left-radius:4px;color:var(--text)}.bubble-bot.error{border-color:var(--danger);background:#fef2f2}.message-content{word-wrap:break-word}.message-content strong{font-weight:600}.chat-input-area{display:flex;gap:.75rem;padding:1rem 0 1.5rem;border-top:1px solid var(--border);background:var(--bg)}.chat-input{flex:1;padding:.875rem 1.25rem;border:1px solid var(--border);border-radius:24px;font-size:.95rem;background:var(--bg-panel);color:var(--text);transition:border-color .15s,box-shadow .15s}.chat-input:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-muted)}.chat-input::placeholder{color:var(--text-dim)}.chat-input:disabled{opacity:.6;cursor:not-allowed}.feedback-card{background:var(--bg-panel);border:1px dashed var(--border);border-radius:var(--radius);padding:1.25rem;margin-top:.5rem}.star-rating{display:flex;gap:.25rem}.star-rating span{cursor:pointer;font-size:1.25rem;transition:transform .1s}.star-rating span:hover{transform:scale(1.15)}.modern-input{width:100%;padding:.75rem 1rem;border:1px solid var(--border);border-radius:var(--radius);font-size:.875rem;background:var(--bg);color:var(--text);font-family:inherit;resize:vertical}.modern-input:focus{outline:none;border-color:var(--primary)}.premium-btn{padding:.625rem 1.25rem;border-radius:var(--radius);font-weight:600;font-size:.875rem;cursor:pointer;border:none;transition:all .15s}.premium-btn.btn-primary{background:var(--primary);color:#fff}.premium-btn.btn-primary:hover:not(:disabled){filter:brightness(1.1)}.premium-btn.btn-primary:disabled{opacity:.5;cursor:not-allowed}.premium-btn.btn-secondary{background:var(--bg-panel);color:var(--text-muted);border:1px solid var(--border)}.premium-btn.btn-secondary:hover{background:var(--bg-hover);color:var(--text)}.glass-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--radius)}.animate-fade-in,.animate-in{animation:fadeIn .2s ease-out}.welcome-state{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:3rem 1rem;margin-top:2rem}.welcome-icon{font-size:3.5rem;margin-bottom:1rem}.welcome-title{font-size:1.75rem;font-weight:700;color:var(--text);margin-bottom:.5rem}.welcome-subtitle{font-size:.95rem;color:var(--text-muted);max-width:400px;line-height:1.6;margin-bottom:2rem}.suggestions-grid{display:flex;flex-wrap:wrap;gap:.75rem;justify-content:center;max-width:500px}.suggestion-chip{padding:.625rem 1rem;background:var(--bg-panel);border:1px solid var(--border);border-radius:20px;font-size:.85rem;color:var(--text);cursor:pointer;transition:all .15s}.suggestion-chip:hover{background:var(--primary-muted);border-color:var(--primary);color:var(--primary)}.typing-indicator{display:flex;align-items:center;gap:4px;padding:.25rem 0}.typing-indicator span{width:8px;height:8px;background:var(--text-dim);border-radius:50%;animation:typing 1.4s infinite ease-in-out}.typing-indicator span:nth-child(1){animation-delay:0s}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.message-meta{margin-top:.75rem;padding-top:.5rem;border-top:1px solid var(--border);font-size:.7rem;color:var(--text-dim);display:flex;justify-content:space-between}.forwarding-badge{display:inline-block;padding:.25rem .5rem;background:#16a34a1a;color:var(--success);font-size:.7rem;font-weight:600;border-radius:4px}.feedback-card{background:var(--bg-panel);border:1px dashed var(--border);border-radius:var(--radius);padding:1.25rem;margin-top:.5rem;max-width:85%;animation:fadeIn .2s ease-out}.feedback-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;font-size:.9rem;font-weight:500}.star-rating span{color:var(--text-dim);transition:color .1s,transform .1s}.star-rating span.active,.star-rating span:hover{color:var(--warning);transform:scale(1.1)}.feedback-body{display:flex;flex-direction:column;gap:.75rem}.checkbox-label{display:flex;align-items:center;gap:.5rem;font-size:.85rem;cursor:pointer}.checkbox-label input{accent-color:var(--primary)}.feedback-actions{display:flex;gap:.75rem;margin-top:.5rem}.send-btn{padding:0 1.5rem;border-radius:24px;min-width:100px}.spinner-small{width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .8s linear infinite;display:inline-block}.info-section{background:linear-gradient(135deg,#e0f2fe,#f0f9ff);padding:1rem;border-radius:var(--radius);border-left:4px solid #0ea5e9}.info-list{display:flex;flex-direction:column;gap:.5rem}.info-item{display:flex;align-items:flex-start;gap:.5rem;font-size:.875rem;color:var(--text)}.info-icon{color:#0ea5e9;font-weight:700}.dept-badge{display:inline-block;background:linear-gradient(135deg,#dbeafe,#ede9fe);color:#3b82f6;font-size:.7rem;font-weight:700;text-transform:uppercase;padding:.375rem .75rem;border-radius:20px;margin-bottom:1rem;border:1px solid #93c5fd}.children-list{display:flex;flex-direction:column;gap:.375rem}.child-item{display:flex;align-items:center;gap:.5rem;padding:.5rem .75rem;background:var(--bg);border-radius:var(--radius);font-size:.875rem;border-left:3px solid var(--border)}.child-item:hover{background:var(--bg-hover);border-left-color:var(--primary)}.history-view-container{max-width:900px;margin:0 auto;padding:1.5rem 2rem;height:100%;display:flex;flex-direction:column}.view-header-premium{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem;padding-bottom:1rem;border-bottom:1px solid var(--border)}.view-title-premium{font-size:1.75rem;font-weight:700;color:var(--text);letter-spacing:-.02em}.view-subtitle-premium{font-size:.95rem;color:var(--text-muted);margin-top:.25rem}.history-feed-premium{flex:1;overflow-y:auto;padding-bottom:2rem;padding-right:.5rem}.history-feed-premium::-webkit-scrollbar{width:6px}.history-feed-premium::-webkit-scrollbar-thumb{background-color:var(--border);border-radius:4px}.history-card-premium{background:var(--bg-panel);border:1px solid var(--border);border-radius:12px;box-shadow:0 4px 6px -1px #0000000d,0 2px 4px -1px #00000008;margin-bottom:1.5rem;transition:all .2s ease-in-out;overflow:hidden}.history-card-premium:hover{transform:translateY(-2px);box-shadow:0 10px 15px -3px #00000014,0 4px 6px -2px #0000000a;border-color:var(--primary-muted)}.history-card-header{padding:.75rem 1.25rem;background:#f8fafc50;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.customer-badge{display:inline-flex;align-items:center;gap:.4rem;padding:.25rem .6rem;border-radius:20px;font-size:.75rem;font-weight:600;letter-spacing:.03em;background:var(--bg);border:1px solid var(--border);color:var(--text-muted)}.badge-unknown{background:var(--bg);color:var(--text-muted)}.badge-necklace{background:#e0f2fe;color:#0369a1;border-color:#bae6fd}.badge-neckarsulm{background:#dcfce7;color:#15803d;border-color:#bbf7d0}.date-badge{display:inline-flex;align-items:center;gap:.4rem;font-size:.75rem;color:var(--text-dim);font-variant-numeric:tabular-nums}.history-card-body{padding:1.25rem}.qa-group{margin-bottom:.75rem}.qa-group:last-child{margin-bottom:0}.qa-label{font-size:.7rem;font-weight:700;color:var(--text-dim);text-transform:uppercase;letter-spacing:.05em;margin-bottom:.35rem}.qa-content{font-size:.95rem;line-height:1.6;color:var(--text)}.question-text{font-weight:500;color:var(--text)}.answer-text{color:var(--text-muted)}.qa-divider{height:1px;background:var(--border);margin:1rem 0;opacity:.5}.history-card-footer{padding:.75rem 1.25rem;background:#fff;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:.75rem}.rating-display{display:flex;align-items:center;gap:.5rem;font-size:.85rem}.rating-display .label{font-weight:500;color:var(--text-muted)}.stars{color:#f59e0b;letter-spacing:1px}.stars-dim{opacity:.25}.flag-alert{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem .75rem;background:#fef2f2;border:1px solid #fecaca;color:#dc2626;border-radius:var(--radius);font-size:.85rem;font-weight:600}.correction-display{background:#f0fdf4;border:1px solid #bbf7d0;border-radius:var(--radius);padding:.75rem}.correction-header{display:flex;align-items:center;gap:.5rem;font-size:.85rem;color:#166534;margin-bottom:.35rem}.correction-body{font-size:.9rem;color:#14532d;padding-left:1.5rem}.correction-note{margin-top:.5rem;padding-left:1.5rem;font-size:.8rem;color:#15803d;font-style:italic}.empty-state-premium{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem 2rem;text-align:center;color:var(--text-muted)}.empty-icon-wrapper{background:var(--bg-panel);padding:1.5rem;border-radius:50%;border:1px dashed var(--border);margin-bottom:1.5rem}.empty-icon-premium{color:var(--primary);opacity:.5}.empty-state-premium h3{font-size:1.25rem;font-weight:600;color:var(--text);margin-bottom:.5rem}